Flexible processes and friendly staff quickly respond to the specific needs of your business.
Years of experience and elastic staffing means we can handle the growth of your company.
Encore connects seamlessly with most major shopping carts like Shopify, Magento, and others.
Leverage our team of order fulfillment experts to improve and scale your ecommerce business.
Encore provides a full range of 3PL fulfillment services for growing E-commerce brands. From warehousing and inventory management, pick and pack order fulfillment, shipping optimization, to wholesale and mass retail distribution; we are your outsourced warehouse partner that becomes an extension of your team and brand. Through the entire lifecycle of the order fulfillment process, we serve your products and brand like it is our own.
The core of our business is warehousing and inventory management. Through our detailed inventory processes and advanced software, we track your inventory through the full lifecycle in the warehouse. Receiving is initiated via UPC scanning inbound products to insure accuracy. Inventory receiving is reconciled against expected inbounds to make sure the correct quantities have been delivered. All inventory management transactions from receiving, transfers, moves, picking, and packing are recorded in our software.
Encore’s pick and pack order fulfillment is the driving force of our services. Through our advanced software and robust processes, we provide improved efficiency, scale, and piece of mind for our clients. The process starts at receiving, were we optimize pick and pack fulfillment through product slotting. For picking, our software uses advanced logic to batch and route orders through the warehouse in the most efficient method possible.
Shipping optimization is one of the most overlooked aspects of order fulfillment. Encore optimizes shipping through three methods: transparent pricing, true rate shopping, and 2-Day nationwide delivery program. We bundle our rates to get the most economical shipping rates possible for our clients through FedEx, UPS, and USPS. At the same time, we provide transparent, up front pricing on the shipping rates. Next, our software uses a true rate shop to make sure that the cheapest shipping method between carriers is used for every single shipment. Finally, we offer a 2-Day nationwide Express program for customers that need faster delivery times for their customers.
How to execute wholesale and Mass Retail Distribution can be complicated and costly if mistakes are made. We have extensive knowledge of wholesale and Mass Retail Distribution that reduces errors and helps to eliminate chargebacks. Our expertise and processes allow us to efficiently process both pick pack order fulfillment and wholesale and mass retail distribution within the same facilities. This allows our clients to realize efficiencies through reduced space footprint and simplified operations by routing inventory to one facility and working with one team for all processes.
Encore’s End-to-End 3PL fulfillment process insures that nothing is missed when fulfilling our clients’ orders. Here’s how the process works: we receive and slot your product for fulfillment. From there, we pick and pack your orders, scanning each time to insure accuracy. Additionally, we can pack your orders with branded boxes, packing tape, and inserts so your brand is on full display. Finally, we rate shop and ship your orders according to the service groups that you define.
Receiving is one of the most important parts of the order fulfillment process and it begins before product is ever received at the warehouse. The process starts with detailed product information entered into our warehouse management software. From there, expected inbounds are entered into our system. As product arrives at our facility, it is UPC scanned to insure we receive the correct product and then received against the expected inbound in our system. This process eliminates receiving errors and also allows our clients the ability to reconcile receipts to check that what they ordered actually arrived.
The order fulfillment pick and pack process is the key factor on how efficient the warehouse operates. The pick and pack process starts at the end of receiving, as client product is slotted together in front stock locations for picking. This allows for the most efficient picking workflow while consolidating each client’s footprint. From there, our warehouse management software uses advanced logic to batch orders together to choose correct batch sizes and best routes in the warehouse to efficiently process orders. Product is scanned at both the pick and pack process, which enables industry best order fulfillment accuracy of 99.9%
Shipping is one of the largest operational cost in ecommerce order fulfillment. Optimizing shipping starts on the clients website or marketplace, before the order is placed. Encore helps clients optimize their shipping strategy and spend by advising on correct shipping tiers and strategies for the website. From there, we train our staff on best packing practices, we use the best box size for each order, which results in smaller dimensional weights and less air shipped. Finally, our system utilizes true rate shopping, selecting the cheapest service possible while delivering within the time frame selected.
At Encore, the 3PL Order Fulfillment process is not just receiving, picking, packing, and shipping but all of those services combined while still delivering each client’s brand expectations. Each of the services above has to work flawlessly so that we can deliver the experience that our clients and their customers expect. For an added touch, branded customization allows our clients to customize the delivery and unboxing experience. This includes utilizing branded boxes, branded tape, custom marketing inserts, and more.
Encore is a full service order fulfillment company that takes a holistic approach to serving our clients. We believe first and foremost, that onsite customer support is key to serving our clients well. From there, we leverage our expertise and efficiencies to produce low cost shipping and reasonable fulfillment rates while not compromising service. Our flexible, customized solutions means that one size does not have to fit all. Finally, our integration network and shipping solutions allows ease of fulfillment and brand expansion across platforms and countries.